Returns & Exchanges
At IQUNIX, we want you to be completely satisfied with your high-performance mechanical keyboard. If you are not happy with your purchase, you can return your items within 30 days of delivery for a refund or exchange.
Initiate a Request
Contact our support team with your order number and the reason for your return to receive a Return Merchandise Authorization (RMA) number.
Prepare Your Package
Ensure the product is in its original condition and packaging, including all accessories, cables, and keycap pullers provided.
Ship the Item
Attach the provided return label or ship the package via a trackable service to the address specified by our customer service team.
Inspection and Refund
Once our warehouse receives and inspects your item, we will process your refund or exchange within 5-7 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing